Citywide Accessibility

In accordance with the requirements of Title II of the Americans with Disabilities Act ("ADA"), the City of Los Angeles will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: The City of Los Angeles does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication: The City will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City’s programs, services, and activities. These may include sign language interpreters, documents in Braille, and other methods that make information and communications accessible to people with speech, hearing, or vision disabilities.

Modifications to Policies and Procedures: The City of Los Angeles will make reasonable modifications to policies and procedures to ensure that individuals with disabilities have equal access to all programs, services, and activities. For example, service animals are welcome in City facilities, even where pets are generally prohibited.

Anyone who requires materials in alternative formats, auxiliary aids or services, or modifications to policies or procedures to participate in a program, service, or activity of the City of Los Angeles, should submit the request through the MyLA311 Disability Related Modification or Accommodation service request topic or contact the Department on Disability at (213) 202-2764 or dod.contact@lacity.org as soon as possible, but no later than 48 hours before the scheduled event.

The ADA does not require the City of Los Angeles to take any action that would fundamentally alter the nature of a program or service, or impose an undue financial or administrative burden.

Complaints that a City program, service, or activity is not accessible to persons with disabilities should be directed to the MyLA311 ADA/Accessibility/Disability Complaints service request topic or the ADA Compliance Officer. To view the City’s full ADA Grievance Procedure, visit the ADA Title II Grievance Policy and Procedure page or follow the procedures above to request it in an alternative format.

The City of Los Angeles will not place a surcharge on individuals with disabilities or groups of individuals with disabilities to cover the cost of providing auxiliary aids, services, or reasonable modifications to policies.

The City of Los Angeles provides several ways to file a grievance if you believe your rights under the Americans with Disabilities Act (ADA) or other civil rights protections have been violated. Grievance procedures cover areas such as ADA Title II access to City programs and services, employment discrimination, workplace policies, sidewalk accessibility, and the Accessible Housing Program.

Americans With Disabilities Act Grievance

The City of Los Angeles is committed to ensuring its websites and mobile applications comply with Title II of the Americans with Disabilities Act and its implementing regulations, including applicable technical standards.  

Measures to Support Accessibility

The City of Los Angeles implements the following measures to support accessibility across its websites and mobile applications:

• Integrating accessibility into web and mobile app policies and standards.
• Providing web and mobile app accessibility training for City staff.
• Implementing strategies to maintain compliance with web and mobile app accessibility standards.

Report an Accessibility Barrier

To report an issue with web or mobile app accessibility, go to MyLA311 ADA/Accessibility/Disability Complaints. If you need assistance completing the form, or if you prefer to report by phone, call 311. You may also call 213-473-3231 (Voice), dial 711 for relay, or email 311@lacity.org to report an accessibility barrier.

Materials in Alternative Formats

Web and mobile app content is available in alternative formats upon request from the department or office that published the content. To request an accommodation, go to MyLA311 Disability Related Modification or Accommodation. If you need help completing the form or prefer to request by phone, call 311. You may also call 213-473-3231 (Voice), dial 711 for relay, or email 311@lacity.org to report an accessibility barrier.

If you are a person with a disability and require an accommodation to participate in a program, service, or activity hosted by the City of Los Angeles Department on Disability, requests may be made by calling 213-202-2764 (voice), dialing 711 for relay, or by emailing DOD.Contact@lacity.org at least five business days in advance of the event. We will do our best to fulfill requests received with less than five business days’ notice.

Matan Koch 

201 North Figueroa Street, Suite 100, Los Angeles, CA 90012 

Phone: (213) 202-2764 (dial 711 for relay) 

Email: matan.koch@lacity.org